Terms & Conditions

By using We Have Tutors you agree to these terms.

Our role

We Have Tutors is a connection, introduction and marketplace platform. We enable parents, students, tutors to find each other and communicate. We are not a tutor, teacher, school, college or educational establishment, we are not a tutoring provider, and we are not an employer, agency, awarding body, DBS checking provider, identity checking service or regulator.

Tutors listed on the platform are independent. They are responsible for the services they provide, their own insurance, tax and legal obligations, and their own safeguarding arrangements. A listing, a search position, a Featured placement or a badge is not an endorsement, recommendation or guarantee by We Have Tutors.

Ofsted and regulatory status

We Have Tutors does not represent itself as an Ofsted-registered or Ofsted-inspected educational provider, and is not inspected, approved, accredited or regulated by Ofsted or any equivalent education regulator. Nothing on the platform should be read as an Ofsted registration, inspection outcome or approval. Any registration or regulatory obligation that applies to an individual tutor or provider is their own responsibility.

Accounts

You must provide accurate information and keep your account credentials secure.

Tutor accounts

Creating a tutor account and listing your profile on We Have Tutors is free. No card details are required to register or go live. Identity and DBS verification are optional and recommended to help build trust with parents and students.

Tutor earnings

We currently charge 0% commission on tutoring earnings. Tutors set their own rates and agree the services and payment arrangements directly with the parent or student, and We Have Tutors does not take a percentage of those earnings. We do not charge a fee per enquiry or per connection.

The optional platform fees described below — Featured Membership and document verification — are fixed charges for platform services. They are separate from your earnings and are not commission. We Have Tutors does not process payments for tuition sessions between a tutor and a parent or student. If our pricing model changes in future, we will notify affected users in advance.

Featured Membership and optional fees

Featured Membership is an optional subscription for tutors, charged at the monthly price listed below for your account country and billed monthly in advance in that country’s listed currency through our payment provider, Stripe. Featured Membership affects visibility only: it provides a Featured badge, higher positioning in relevant search and matching results, and eligibility for featured placement. It is not verification, it does not imply any check has been carried out, and it does not limit or increase the enquiries a free profile can receive.

You may cancel Featured Membership at any time from your dashboard. Your Featured status continues until the end of the period you have already paid for, after which your profile continues on the free plan with your profile, messages, reviews and any verification badges intact. Monthly payments already taken are not refundable, except where required by law.

Verification is optional and charged per document at the price listed below for your account country, with the discounted rate applying while a Featured Membership is active. The fee covers the review of your document by our team. It does not guarantee approval, and a document that cannot be verified may be rejected with an explanation. Verification requests submitted before paid verification was introduced remain free, and we do not charge retrospectively for verification already carried out.

Prices by country

Your account country determines your membership and verification prices and the currency charged at checkout. These are fixed local prices, not live exchange-rate conversions.

We may change our prices in future. Any change to the Featured Membership price will be notified in advance and will apply from your next billing period, so you can cancel beforehand if you prefer.

Internal verification

Verification on We Have Tutors is an internal review carried out by our own team of documentation that a member chooses to supply. It is optional. We are not a government body, DBS checking provider, identity checking service, awarding body, inspectorate or regulator, and we do not search or access any government, police or DBS database.

Verification documents are used only for the relevant review and do not form part of your public profile. Our normal practice is to securely delete verification documents once the review has been completed, unless we have a specific and documented legal, safeguarding, dispute or audit reason to retain them temporarily. Backups are subject to a documented retention lifecycle.

You confirm that any document you supply is genuine, relates to you, and that you are entitled to supply it.

Internal ID verification

An internal ID review means a member of our team has visually reviewed a copy of an identity document supplied by the member, such as a passport or driving licence, and recorded the outcome. It is not a government identity check and does not confirm that the document is authentic, valid or unaltered.

Internal DBS document review

A DBS document review means a member of our team has reviewed a copy of a DBS certificate supplied by the member and recorded the outcome. We do not carry out DBS checks, we do not issue DBS certificates, we are not a DBS umbrella body or registered body, and we do not verify a certificate against the DBS Update Service or any police record. We cannot confirm that a certificate remains current, that no further information has arisen since it was issued, or that it is appropriate to the role.

Internal qualification review

A qualification or certification review means a member of our team has reviewed a copy of a certificate or qualification document supplied by the member. We do not contact awarding bodies, and we do not confirm that a qualification is genuine, current, unrevoked or sufficient for any particular purpose.

No guarantee from a badge

A badge records that our internal review took place and what we recorded. It is not a government, Ofsted, DBS-provider or regulatory certification, and it is not a guarantee, endorsement or assurance of a person’s identity, suitability, competence, conduct, safety or future behaviour. We may suspend, remove or re-review a badge at any time where information changes or a concern arises.

Choosing a tutor

Parents, guardians and students decide who they engage and on what terms. We recommend that you ask to see original documents yourself, including any DBS certificate, ask about experience, references and insurance, take up references, and consider supervision arrangements and where sessions take place. You should not rely on a badge on this platform as your only check.

Tutor responsibility

Tutors are responsible for meeting every legal, regulatory, safeguarding, insurance and professional requirement that applies to the services they offer, including any requirement to hold a current enhanced DBS certificate, to register with a regulator, or to hold particular qualifications. A badge on We Have Tutors is not evidence that any such external requirement has been met and does not transfer any of those responsibilities to us.

Children and young people

Accounts are for adults. Where a student is under 18, a parent or guardian must set up the account, arrange and agree the sessions, and remain responsible for supervising the arrangement. We do not supervise sessions, and we are not present when tuition takes place.

Independent services

Tuition, courses, events and any other services arranged through the platform are provided by independent third parties, not by We Have Tutors. Contracts for those services are between the parent or student and the tutor or organiser. We are not a party to them and do not process payment for them.

Accuracy of information

Users are responsible for ensuring that information and documents provided to We Have Tutors for verification are accurate, current and belong to them. Users must not upload documents belonging to another person. We Have Tutors may reject or request replacement documentation where information cannot be verified.

Keeping communication on the platform

To protect parents, students, tutors, communication must remain on We Have Tutors until the parent or student has confirmed that they are working with a particular tutor. Until that confirmation, our messaging system will not deliver telephone numbers, email addresses, messaging-app or social-media contact details, external contact links, or requests to continue the conversation elsewhere. This helps us maintain an appropriate record of communications and allows our team to respond appropriately if a safeguarding or support issue is reported.

Confirmation applies to that relationship only. Confirming one tutor does not unlock contact details with anyone else.

Who can confirm. Either the parent/student or the tutor can press "Confirm we're working together" first; the other person is then asked to confirm. Contact details are only shown once both have pressed it, and the details shown are the ones each person chose on their dashboard.

After both sides confirm. Once both people have confirmed "We're Working Together", they may freely share contact details with each other. Messages between those two people are no longer checked for contact details and never count as a strike, but they are still checked for rude, sexual, threatening, offensive or scam content.

Three-strike rule. To keep everyone safe, the following applies to anyone who shares, or tries to share, contact details before both sides have confirmed "We're Working Together":

1. Each attempt is blocked or removed and recorded as a strike on your account, and you will be told each time.
2. On the third strike, every message you send will be reviewed by our team before it is delivered, until we lift this restriction.
3. Further breaches, or clear scam or fraudulent behaviour, will lead to your account being suspended.

Our automatic checks, including our AI assistant Sophie, review messages for safety. Where a scam or serious risk is suspected, we may restrict an account straight away while our team reviews it. You can see your strikes at the bottom of your dashboard.

Where users choose to communicate or arrange services outside the We Have Tutors platform after contact details have been unlocked, We Have Tutors cannot monitor or control those external communications or arrangements. Users remain responsible for complying with applicable laws, safeguarding requirements and the terms applicable to their relationship. Nothing in these terms attempts to exclude or limit liability that cannot lawfully be excluded or limited.

If you need to report a safeguarding or safety concern, use Report Concern or contact the We Have Tutors safeguarding team. Reporting routes remain available at all times, including where a message has been blocked.

Conduct and safeguarding

All users must follow our Safeguarding Policy. Abusive, exploitative or unsafe behaviour will result in immediate account suspension. We operate safeguarding measures at platform level — including on-platform messaging, automated flagging of concerning content, and reporting routes — and we act on concerns reported to us. Because we are not the tutor, employer or education provider, the safeguarding duties that apply to an individual provider remain theirs.

Platform liability

Tuition and any other arrangements are between the tutor and the parent or student. We Have Tutors is not responsible for the services delivered, for arrangements made outside the platform, for the conduct of any user, or for disputes arising from those arrangements. We do not warrant that any tutor or listing is accurate, suitable or available, and we are not liable for decisions made in reliance on a badge or profile.

Nothing in these Terms excludes or limits any liability or statutory right that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any consumer rights that apply to you.

Last updated: 16/10/2026.